Delivery
From receiving your order we aim to deliver within 5-7 working days. In the instance that delivery will take longer, you will be notified.
International orders are usually delivered within 28 days.
If an item's packaging is damaged upon delivery, it must be signed for as "Damaged Packaging and Unchecked". If an item is not signed for as damaged and then ends up being so, CGR will assume that the damage was done after delivery.
If an incorrect item is delivered and it is found to be the fault of CGR, Cheshire Gun Room LTD will cover the cost of returning the item, whether that be having the customer send the item and refund the postage or having the item collected.
For international orders, the delivery cost may be calculated at the time of dispatch. Additional charge may be levied.
Returns and Cancellations
Customers that wish to cancel their order and return goods must notify Cheshire Gun Room LTD in writing (email, letter) within 14 working days of receiving them. Goods must then be returned to Cheshire Gun Room within 21 days.
If you are returning goods for any other reason than they are faulty, we would ask you comply with our returns policy in clause 4.1 above. Items must be returned to us within 14 days of delivery, for a refund the items must be received by us unopened and in a saleable condition.
Once goods have been received and providing they are in an AS SOLD state as determined by Cheshire Gun Room, a full refund will be made within 30 days.
Any customer who wishes to cancel an order before delivery must inform Cheshire Gun Room LTD at their earliest convenience. If an order has already been dispatched but not delivered the customer can refuse to accept delivery and the goods will be returned to us. However, If an item has been dispatched before cancellation the delivery charge will not be refunded.
Faulty goods; in the event of goods becoming faulty the customer should inform Cheshire Gun Room LTD immediately in writing (email, letter) and return the goods at once for refund (within 30 days), repair or replacement.
In the unlikely event that goods are faulty on arrival the customer must make Cheshire Gun Room LTD aware within a reasonable time and be able to prove that the goods were delivered in this state. Once this has been established we will then decide on the best course of action. This can include, but not limited to, posting the item back to us and refunding the cost or having the item collected by courier.
Special Order items or Made to Order items that require a deposit at time of ordering cannot be canceled or refunded at any time.
Warranties are non-transferable.
